Frequently Asked Questions
Everything you need to know about styling your home with Minimax.
What is the standard shipping time for furniture and decor?
Most orders are processed within 2 business days. Standard shipping typically takes 5-7 business days, while larger furniture pieces may require 10-14 days for specialized freight delivery.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for returns.
Do you offer assembly services for large furniture items?
Yes, we offer a White Glove Delivery service in select metropolitan areas which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
How can I track the status of my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Minimax is committed to quality and ethics. Over 80% of our wooden furniture is crafted from FSC-certified timber, and we prioritize eco-friendly textiles in our seasonal collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Afterpay for larger purchases.